Returns And Refunds
Returns
If you are not satisfied with your purchase and wish to return an item, please contact us via email or phone within 30 days of receiving your order to be eligible for a full or partial refund (if applicable). IMPORTANT: Any product you return must be in the same condition you received it and in the original packaging.
Sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. If the refund request is approved, a refund will be issued minus a 25% restocking fee plus the shipping cost. All returns must be in original condition with packaging intact. For return inquiries, please email support@resnovagallery.com. Our customer support team strives to respond to all inquiries within 24 hours during regular business hours: Mon-Fri 9 am-5 pm BST. You can also call us at +35054097694 during these hours.
Refunds (If Applicable)
Once we receive your item(s) in the condition stated above, we will process your refund immediately and notify you. The refund will be issued to the payment method used for your purchase and should reflect in your account within 10-12 business days, depending on your card issuer’s policies. Items for medical or personal care are non-returnable. For refund inquiries, please email support@resnovagallery.com. If your refund cannot be fully processed due to merchant issues, it will only be issued via bank transfer. We do not issue refunds via CashApp, PayPal, Wise, Payoneer, Venmo, or similar services.
Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, Mon-Fri 9 am-5 pm BST. You can also call us at Add Phone Number Monday through Friday from 9 am to 5 pm BST.
Reserved Rights Regarding Refunds
Once a return is initiated, items must arrive at our warehouse within 10 days. We reserve the right to define, limit, refuse, or reject returns from customers at any time due to:
- An irregular or excessive returns history involving used, altered, laundered, damaged, or missing items
- Potential fraudulent or criminal activity
Exchanges
We are unable to accommodate exchanges, except in very limited circumstances, as we cannot ensure the item required will be available when returned items arrive back at the warehouse.
Returns Shipping Cost Exceptions
For apparel and clothing items only: If you ordered the wrong size or wish to return it for any reason, you will be charged the return cost plus a 30% restocking fee. If you receive a refund, the cost of return shipping and restocking fees will be deducted. Before completing your purchase, please review the sizing chart to order the correct size.
Damaged or Missing Orders
If you receive a broken, damaged, defective, or incorrect item, please report it within 30 days of delivery with a photo of the item for a replacement or full refund. If your order appears to be missing but tracking indicates it was delivered, contact your local carrier to confirm delivery. For return inquiries, email support@resnovagallery.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, Mon-Fri 9 am-5 pm BST. You can also call Add Phone Number during these hours.
Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded or canceled.
Contact Us
If you have any questions, comments, or concerns about this Refund Policy, please contact us by email at support@resnovagallery.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, Mon-Fri 9 am-5 pm BST. You may also call Add Phone Number Monday through Friday from 9 am to 5 pm BST.