Shipping And Delivery

What are your shipment processing times?

Orders are typically processed within 24-48 hours, excluding weekends and holidays. High order volumes may cause delays, in which case, we'll notify you via email or phone.

What is the estimated delivery time?

Delivery takes 7-10 days. We offer international shipping with FREE worldwide shipping!

Will I receive a tracking number?

Yes, your post-purchase email will include a tracking number and a link to our tracking tool. Simply copy and paste the number into the tracking tab. For further assistance, contact us at support@resnovagallery.com or call +35054097694, Monday through Friday, 9 am-5 pm BST.

How are items packaged?

Items are carefully packaged to prevent any damage.

What shipping method is used?

All orders are shipped via standard ground. We aim to dispatch orders quickly to ensure fast delivery.

Who delivers my order?

FedEx is our primary carrier, but we may use UPS, USPS, or another courier depending on your location.

Can I cancel my order?

You can cancel your order within 24 hours of placing it for a full refund by emailing support@resnovagallery.com. Our team responds to inquiries within 24 hours during business hours, Mon-Fri, 9 am-5 pm BST.

What if my order is damaged or missing?

Report any damaged, defective, or incorrect items within 7 days of delivery with a photo. We will provide a replacement or full refund. If your order is missing but marked as delivered, contact your local carrier first. For further help, reach out to support@resnovagallery.com.

Why did my items arrive in multiple shipments?

Orders may be split into multiple shipments due to product availability or size. You won't be charged extra for split shipments.

I received the wrong item. What should I do?

Contact us immediately if you received the wrong item. We will send the correct product and provide a pre-paid return label for the wrong item.

When will my credit card be charged?

Your credit card is charged as soon as your order is submitted.

What payment options do you accept?

We accept PayPal and all major credit cards (Visa, Mastercard, American Express, Discover, Diner's Club, JCB).

How can I contact you?

Email us at support@resnovagallery.com or call +35054097694. Our hours are Mon-Fri, 9 am-5 pm BST.